At misai88, your privacy is taken seriously. This Privacy Policy explains what personal data we collect from Members and visitors, how we use and protect that data, who we share it with, and what rights you hold over your information. Please read this document carefully before using the misai88 Platform.
All personal data is stored on encrypted servers with access restricted to authorised personnel only.
misai88 does not sell, rent, or trade your personal data to third-party marketers or advertisers.
Data practices are governed by our international gaming authority licence requirements and applicable data protection law.
Access, correct, or request deletion of your personal data at any time by contacting misai88 support.
We collect only the data necessary for account operation, KYC compliance, and service delivery — nothing more.
Retention periods are set by licence obligations and legal requirements. Data is deleted once the applicable period expires.
The data controller responsible for personal data collected through the misai88 Platform is the legal entity operating misai88.club under an international gaming authority licence (hereinafter referred to as "misai88", "we", "us", or "the Company"). misai88 determines the purposes and means by which personal data is processed in connection with the operation of the Platform and delivery of its Services to Members in Malaysia and other permitted jurisdictions.
For data protection enquiries, please contact us at the details provided in Section 13 of this Policy.
misai88 collects personal data in the following categories, depending on the nature of your interaction with the Platform:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, copy of MyKad or passport | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration, account settings |
| Financial Data | Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history, deposit and withdrawal records | Cashier, payment processing |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens | Automatic — platform access |
| Usage Data | Games played, bet amounts, session duration, login timestamps, platform navigation patterns | Automatic — platform use |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with misai88 | Customer support interactions |
| Marketing Preferences | Communication opt-in/opt-out status, preferred contact channel | Account settings, preference centre |
When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account preferences, you provide personal data directly to misai88. Provision of the data marked as mandatory at registration is a contractual requirement — without it, misai88 is unable to open or maintain your account.
When you access the misai88 Platform, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and session activity data. See Section 7 for full cookie details.
misai88 uses the personal data we collect for the following purposes:
misai88 processes your personal data on the following legal bases:
misai88 retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law and our gaming licence obligations. The following indicative retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures.
misai88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients under strict data processing agreements:
⚠ misai88 will never share your personal data with any third party for independent marketing or advertising purposes without your explicit prior consent.
The misai88 Platform uses cookies and similar tracking technologies to ensure proper functionality, maintain session security, and analyse platform usage. The following cookie categories are in use:
Non-essential cookies are loaded only with your consent, which you may provide or withdraw via the cookie preferences banner displayed upon your first Platform visit. Your preferences can be updated at any time.
misai88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Whilst misai88 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your Account login credentials confidential and for notifying misai88 immediately if you suspect unauthorised access to your Account.
Subject to applicable law and our gaming licence obligations, you hold the following rights in relation to your personal data held by misai88:
To exercise any of these rights, contact misai88 support via the details in Section 13. We will respond to verified requests within 30 calendar days. Requests may be subject to identity verification before processing.
The misai88 Platform is strictly intended for adults aged 21 years and above. misai88 does not knowingly collect or process personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated Account, freeze all Funds, and delete the relevant personal data in accordance with our data destruction procedures. If you believe a minor has registered an Account on the misai88 Platform, please contact our support team immediately.
misai88 may transfer your personal data to servers, processors, or service providers located outside Malaysia in order to deliver Platform Services. Where such transfers occur, misai88 ensures that appropriate safeguards are in place — including contractual data processing agreements incorporating standard data protection clauses — to ensure your data receives a level of protection equivalent to that applicable in Malaysia. Transfers occur only to jurisdictions or service providers that meet the data protection standards required by our gaming licence and applicable law.
misai88 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to Members via the registered email address associated with their Account or through a prominent Platform notification. The "Last Updated" date at the top of this document reflects the date of the most recent revision. Continued use of the misai88 Platform following notification of changes constitutes your acknowledgement of the revised Policy. We recommend reviewing this Policy periodically.
For privacy-related enquiries, data access requests, or concerns regarding this Privacy Policy, please contact the misai88 Data Protection team through the following channels:
All privacy-related requests are acknowledged within 48 hours and resolved within 30 calendar days, subject to the complexity of the request and any identity verification requirements.
Separately, our full Terms and Conditions — which govern your use of the misai88 Platform and should be read alongside this Privacy Policy — are available at Terms & Conditions.
Your personal data is protected, your funds are secure, and your experience is fair — every time you log in to misai88. Malaysia's most trusted online casino is ready for you.